Article 1 – Definitions 

In these Terms and Conditions, the following terms shall have the meanings set out below: 

90+1 B.V.: the private limited liability company that organises sports and football-related trips, experiences and related travel and tourist services. 90+1 B.V. is established at Koestraat 23, 8011 NJ Zwolle, the Netherlands, and is registered with the Dutch Chamber of Commerce under number 99486415. 

Customer: any natural person or legal entity that enters into an agreement with 90+1 B.V. 

Services: all activities offered by 90+1 B.V., including the organisation of sports and football trips, the composition of travel arrangements and the provision of additional travel and tourist services. 

Agreement: the agreement between 90+1 B.V. and the Customer relating to the Services purchased. 

Article 2 – Applicability of these Terms and Conditions 

These Terms and Conditions apply to all offers, agreements and services of 90+1 B.V. 

Any deviations from these Terms and Conditions shall only be valid if agreed in writing. 

The standard information form for package travel contracts is attached to these Terms and Conditions as an appendix and forms part of these Terms and Conditions. 

Article 3 – Role of 90+1 B.V. 

90+1 B.V. acts as the organiser of sports and football-related trips, experiences and related travel and tourist services. 

Tickets for matches or events, where applicable, form part of a combined service and are not offered as a standalone product. 

90+1 B.V. is not an official partner, sponsor or reseller of football clubs, competitions, stadiums or other rights holders, unless expressly stated otherwise. 

Brand names, club names and stadium names are used solely for the descriptive identification of events or travel destinations. 

Article 4 – Formation of the Agreement 

An Agreement is formed once the Customer has accepted the offer of 90+1 B.V. in writing, including by e-mail. 

A request from the Customer is non-binding until it has been confirmed by 90+1 B.V. 90+1 B.V. reserves the right to refuse requests without stating reasons. 

All offers made by 90+1 B.V. are non-binding and may, where necessary, be revoked, including after the Customer has accepted an offer. 90+1 B.V. shall issue any such revocation as soon as reasonably possible. 

Obvious errors and/or mistakes in the Services offered shall not bind 90+1 B.V., and 90+1 B.V. shall not be liable for any consequences thereof. 

The Customer acknowledges that match dates, kick-off times, locations and similar details are always subject to change. The Customer must take this into account when planning any other activities around matches and events. 

Article 5 – Performance of the Services 

90+1 B.V. shall make every reasonable effort to perform the agreed Services carefully and to the best of its ability. 

Match dates, kick-off times and locations may be changed by clubs, competitions, authorities or other third parties. 90+1 B.V. has no control over such changes and cannot be held liable for any consequences thereof. 

If a change qualifies as a significant change to an essential element of the package travel contract, the Customer’s statutory rights shall apply. 

Final bookings may already be made before the date and time have been definitively confirmed. Any subsequent changes to match dates, kick-off times or locations shall be communicated to the Customer as soon as possible. If a change qualifies as a significant change to an essential element of the package travel contract, the Customer’s statutory rights shall apply. 

Article 6 – Access to Matches, Stadiums, Events, etc. 

Where this forms part of the Agreement, 90+1 B.V. shall arrange the agreed ticket. Actual admission to matches, stadiums and events remains subject to the rules and instructions of the organising club, the stadium, the event organiser and/or the competent authorities. 

The Customer must strictly comply with any rules and instructions issued by clubs, authorities and/or other local parties and/or service providers involved. Failure to comply with such rules and instructions, resulting for example, but not exclusively, in refusal of admission, shall be entirely for the Customer’s own account and risk. 90+1 B.V. shall not be liable for any damage or loss in this respect and the Customer shall not be entitled to any refund. 

Article 7 – Prices and Payment 

All prices are stated in euros, unless stated otherwise. 

Communicated prices are based on rates, charges, exchange rates and taxes as known to 90+1 B.V. at the time of publication. 

90+1 B.V. may require a deposit and/or full advance payment, for example where significant non-refundable costs must be paid immediately for a travel service, such as flights, accommodation, local services or tickets. 

The Customer must fulfil its payment obligations within the specified payment term. Failing this, the Customer shall be in default by operation of law and shall owe statutory interest. If payment is still not made after a reminder, 90+1 B.V. shall be entitled to reimbursement of extrajudicial collection costs in accordance with the applicable statutory rules. 

In the event of late payment, 90+1 B.V. shall be entitled to suspend or cancel performance of the Agreement. In the latter case, the Customer shall owe cancellation costs in accordance with Article 10. 

For package travel, price increases are only possible to the extent permitted by law. A price increase shall be communicated no later than 20 days before the start of the package trip. In the event of a price increase of more than 8% of the travel sum, the Customer shall have the right to terminate the Agreement free of charge and receive a full refund. If 90+1 B.V. reserves the right to increase the price, the Customer shall also be entitled to a price reduction if the relevant costs decrease. 

Article 8 – STO Garant Guarantee Scheme 

In order to comply with the legally required guarantee arrangement, 90+1 B.V. uses STO Garant. You can verify this via the STO Garant participants page: www.sto-garant.nl/deelnemers. All information about STO Garant can be found at www.sto-garant.nl. 

Each travel offer made by 90+1 B.V. shall clearly state whether the STO Garant guarantee applies. The guarantee scheme explains what the guarantee covers and which conditions apply. The guarantee scheme can be found on the STO Garant website: www.sto-garant.nl/downloads. 

If the STO Garant guarantee applies to your booking, you do not pay the travel sum to 90+1 B.V., but to the escrow account of Stichting Derdengelden Certo Escrow, a payment service provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This escrow foundation safeguards your travel sum until after completion of your booking. If Services are not provided, or not fully or on time, due to the financial insolvency of 90+1 B.V., STO Garant shall execute the guarantee. The guarantee scheme explains how you can make a claim in such circumstances. 

Article 9 – Changes 

Changes requested by the Customer shall only be made if this is practically and contractually possible, taking into account the terms and conditions of the service providers involved. 

Any additional costs resulting from changes shall be fully borne by the Customer and must be paid immediately. 

Changes outside the control of 90+1 B.V. shall be communicated to the Customer as soon as possible. If there is a significant change to an essential element of the package trip, or unavoidable and extraordinary circumstances at or near the destination, the Customer’s statutory rights shall apply. 

The Customer may transfer the package trip to another person within a reasonable period before the start of the trip, provided that this person meets all conditions of the Agreement. Any additional costs arising from the transfer shall be borne by the Customer. 

Article 10 – Cancellation by the Customer 

Cancellation by the Customer must be made in writing. 

The Customer may terminate the Agreement before the start of the package trip. In that case, the Customer shall owe an appropriate and justified termination fee. 

Unless different cancellation terms are included in the offer or the Agreement, the following cancellation costs shall apply: 

• cancellation up to the 42nd calendar day before the start: the deposit, up to a maximum of 35% of the travel sum; 

• cancellation from the 42nd calendar day up to the 28th calendar day before the start: 35% of the travel sum; 

• cancellation from the 28th calendar day up to the 21st calendar day before the start: 40% of the travel sum; 

• cancellation from the 21st calendar day up to the 14th calendar day before the start: 50% of the travel sum; 

• cancellation from the 14th calendar day up to the 5th calendar day before the start: 75% of the travel sum; 

• cancellation from the 5th calendar day up to the day of departure: 90% of the travel sum; 

• cancellation on the day of departure or later: 100% of the travel sum. 

If non-refundable costs are incurred immediately for a specific booking, for example for tickets, transport, accommodation or local services, a different termination fee may be included in the offer or the Agreement. This shall be communicated to the Customer in advance. 

If the Customer is entitled by law to terminate the package travel contract free of charge, those statutory rights shall remain unaffected. 

Article 11 – Liability and Force Majeure 

As organiser, 90+1 B.V. is responsible for the proper performance of the travel services that form part of the Agreement, subject to the statutory provisions on package travel. 

If the Customer fails to fulfil its obligations under the Agreement, 90+1 B.V. shall not be liable for damage or loss resulting from the Agreement not being properly performed. In such case, the Customer shall also be liable for costs incurred and/or damage suffered by 90+1 B.V. 

90+1 B.V. shall not be liable for damage or loss for which compensation is available under travel insurance, cancellation insurance, health insurance or any other insurance, or for which such insurance would normally provide cover. The Customer is strongly advised to take out adequate insurance, including any additional health insurance cover required abroad. 

To the extent that damage, loss or loss of travel enjoyment results from circumstances that cannot be attributed to 90+1 B.V., including acts or omissions by the Customer, local authorities, clubs, stadiums, event organisers or other third parties, 90+1 B.V. shall not be liable, unless the law provides otherwise. 

The liability of 90+1 B.V. for damage other than death or personal injury of the traveller shall be limited to a maximum of three times the booking sum, unless there is intent or gross negligence on the part of 90+1 B.V. 

The liability of 90+1 B.V. for loss of travel enjoyment shall be limited to a maximum of one times the booking sum. 

90+1 B.V. shall not be obliged to compensate additional damage or loss if the Agreement cannot be performed, or cannot be fully performed, as a result of force majeure, to the extent this is not prohibited by law. 

Force majeure means unavoidable and extraordinary circumstances, being a situation that occurs independently of the will of 90+1 B.V. and whose consequences could not have been avoided despite all reasonable precautions, as a result of which performance of the Agreement cannot reasonably be required. Force majeure includes, but is not limited to: government measures, floods, storms, heatwaves, war, strikes at service providers, fire, pandemics or epidemics, interruptions in the supply of utilities or other necessary goods or materials, restrictions imposed by authorities and changes by third parties outside the control of 90+1 B.V., for example changes to match times, locations, tickets or events. 

If unavoidable and extraordinary circumstances occur at or near the destination and significantly affect the performance of the package trip, the Customer’s statutory rights shall apply. 

The exclusions and limitations of liability set out in this Article shall also apply for the benefit of employees of 90+1 B.V. and any auxiliary persons, service providers and/or third parties engaged by 90+1 B.V. 

Article 12 – Travel Documents, Formalities and Local Regulations 

Upon arrival, the Customer must be in possession of a valid identity document, noting that the required validity period may vary by destination country, and any other required travel documents and/or formalities. The Customer must obtain the necessary information from the relevant authorities and check well in advance of departure whether previously provided information has changed. If the travel service cannot proceed, in whole or in part, due to the absence of required travel or other documents and/or failure to comply with certain formalities, the Customer shall be responsible for the consequences. 90+1 B.V. shall not be liable for any damage or loss in this respect. 

The Customer is responsible for taking out travel insurance, cancellation insurance, health insurance and/or any other insurance. 

The Customer is responsible for complying with local regulations. 90+1 B.V. shall not be liable for any damage or loss resulting from failure to comply with such regulations. 

Article 13 – Use of Names and Rights 

The use of club names, competition names and stadium names by 90+1 B.V. is solely for the purpose of identifying events and travel destinations. 

Such use does not imply any commercial cooperation, sponsorship or approval by the relevant rights holders. 

All intellectual property rights remain vested in the original rights holders. 

Article 14 – Complaints 

Complaints must be reported as soon as possible during the travel service, both locally to the local service provider and to 90+1 B.V. Notification must be made by telephone and by e-mail. If the Customer has not reported the complaint immediately on location and to 90+1 B.V., all potential rights of the Customer shall lapse. 

Only if the Customer has reported the complaint in time, both locally and to 90+1 B.V., and the complaint was not resolved satisfactorily at that time, may the Customer submit the complaint in writing, including by e-mail, to 90+1 B.V. after completion of the travel service, but no later than 7 days after completion of the service. Any complaints that were not reported locally and/or that are reported later than 7 days after completion of the service shall result in any rights lapsing. Such complaints shall no longer be processed. 

Article 15 – Applicable Law 

All agreements with 90+1 B.V. shall be governed by Dutch law. Disputes shall be submitted to the competent court in the Netherlands. 

Appendix 1 – Standard Information Form for Package Travel Contracts 

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. 

You will therefore benefit from all EU rights applying to packages. 90+1 B.V. will be fully responsible for the proper performance of the package as a whole. 

90+1 B.V. also has the legally required protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that 90+1 B.V. becomes insolvent. 

More information on key rights under Directive (EU) 2015/2302: 

https://eur-lex.europa.eu/eli/dir/2015/2302/oj?locale=en 

Key rights under Directive (EU) 2015/2302 

— Travellers will receive all essential information about the package before concluding the package travel contract. 

— There is always at least one trader who is liable for the proper performance of all travel services included in the contract. 

— Travellers are given an emergency telephone number or details of a contact point through which they can contact the organiser or the travel agent. 

— Travellers may transfer the package to another person, subject to reasonable notice and possibly subject to additional costs. 

— The price of the package may only be increased if specific costs increase, for example fuel prices, if this is expressly provided for in the contract, and in any event no later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller is entitled to a price reduction if the relevant costs decrease. 

— If one of the essential elements of the package, other than the price, is changed significantly, the traveller may terminate the contract without paying a termination fee and receive a full refund. If the trader responsible for the package cancels the package before the start of the package, the traveller shall be entitled to a refund and, where appropriate, compensation. 

— Travellers may terminate the contract without paying a termination fee before the start of the package in exceptional circumstances, for example where there are serious security problems at the destination which are likely to affect the package. 

— In addition, travellers may terminate the contract at any time before the start of the package against payment of an appropriate and justified termination fee. 

— If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements must be offered to the traveller at no extra cost. If services are not performed in accordance with the contract and this substantially affects the performance of the package, and the organiser fails to remedy the problem, the traveller may terminate the package travel contract without paying a termination fee. 

— Travellers are also entitled to a price reduction and/or compensation where travel services are not performed or are improperly performed. 

— The organiser is obliged to provide assistance if travellers are in difficulty. 

— If the insolvency of 90+1 B.V. occurs after the start of the package and transport is included in the package, repatriation of the traveller shall be arranged. 

90+1 B.V. has taken out insolvency protection with STO Garant. If services are not performed due to the insolvency of 90+1 B.V., travellers may contact: 

STO Garant 

Torenallee 20 

5617 BC Eindhoven 

The Netherlands 

E-mail: info@sto-garant.nl 

Telephone: +31 (0)85 130 29 43 

Website: https://www.sto-garant.nl 

Directive (EU) 2015/2302 as transposed into national law: 

https://wetten.overheid.nl/BWBR0005290/Boek7/Titel7A/Afdeling2 

90+1 B.V. – July 2026